Privacy Policy

Effective Date: October 27, 2025
Last Updated: October 27, 2025

1. Information We Collect

HuertoUrbano CL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website huertoUrbano.cl (the "Site").

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Personally identifiable information that you voluntarily provide to us when subscribing to newsletters, submitting forms, or contacting us, such as your name, email address, and phone number.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages visited, and time spent on pages.
• Technical Data: Cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website performance.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our website and services
• Sending newsletters and gardening tips (with your consent)
• Responding to your inquiries and customer service requests
• Improving our website content and user experience
• Analyzing website usage and trends
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: In connection with a merger, sale, or other business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

Under Chilean data protection laws and international standards, you have the following rights:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your personal data (right to erasure)
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent for processing (where applicable)

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic and improve our services. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize your data.

8. International Transfers

Your information may be transferred to and processed in countries other than Chile. We ensure appropriate safeguards are in place to protect your data during international transfers, in compliance with applicable data protection laws.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Chile. Any disputes arising under this policy will be subject to the exclusive jurisdiction of Chilean courts.

This Privacy Policy is effective as of the date stated above and applies to all users of our website.